We hope that you love what you ordered, but if something is not right, please let us know.
If you are wanting to return your Freedom Concepts product or exchange it for a different size/model, you will need to contact our Customer Service team within the first 30 days after delivery. To be eligible for a return, the product must be in original condition with no signs of wear. If approved, our Customer Service team will issue you a Return Authorization (RA) number that is required to return anything to our warehouse.
Products must arrive back to Freedom Concepts in new condition and in the original packaging. If accessories are missing or the product is damaged, additional costs will be deducted from the refund at Freedom Concepts’ discretion. Once received and inspected, the refund will be processed within 10 business days to the original payee of the order.
It is standard policy for refunds to be issued for the original purchase price less the cost of shipping both ways and a 25% re-stocking fee.
Shipping rates are as follows*:
- Boxed Items (DCP, Chill-Out Chair, EHDU) $250
- Palleted Items (ASR, AS2000, EHDO) $375
- Crated Tandems (ET2611 model only) $700
*Shipping rate effective as of September 2022 and are subject to change at any time.
For example, if a purchased DCP12 bike costs $4,000, we would deduct 25% and then $250 for freight incurred to ship the product to you and then back to us. The total refund would be for $2,500 (provided that the product is returned to us in its original condition).
Please note the following exceptions to our Return and Exchange policy. The following products are final sale and are not eligible for returns or exchanges under this policy:
- Any product that has been custom manufactured for you specifically by Freedom Concepts.
- Purchased demo units at a discounted price.
- Overseas products (non-continental North America).
- Discontinued items.
- Any after-sales Parts order.